Frequently asked questions
Shipping and ordering
Where is your company located?
Our company is located in Pau in the New Aquitaine region
We deliver worldwide. However, you may have to pay customs fees for some countries.
How long does it take to receive my order?
We process the order within 24 hours, your order is prepared and packed within 24 hours.
It is still necessary to count between 1 and 3 working days for the delivery.
Will you register my credit card?
We do not store your credit card, however we use the secure payment system Stripe which may have already stored your information.
You have 24 hours to change your delivery address in case of error.
In this case, you can contact us at 06 69 33 46 27 or at contact@tokyo-street-market.fr
And if you change your mind…
Exchanges and Returns
In this case, we will reship or refund you if this is not possible.
In this case, just send us a picture of the problem and we will reship your order.
Our goal is to ensure that you are completely satisfied with your painting. You can exercise your right of withdrawal, within a legal period of 14 days, without having to justify your reasons, nor to pay penalties, except for the return costs.
To make a return request, please contact us at contact@tokyo-street-market.fr
It is possible to cancel your order within 1 hour after purchase.
You can contact us at 06 69 33 46 27 or at contact@tokyo-street-market.fr
